Task / Tâche #1082
closedAnswer from OTRS info@vd
100%
Description
Hello,
We (guys from the VD board) have been wandering for a bit in the OTRS user interface, discovering possibilities, doing tests, etc..
Still, as of today, the most desired and most researched function, "Reply", still eludes us. After searching a bit, reading some documentation, and talking to someone from AG DI, it would seem that for once, the problem might reside in the configuration, and not the users.
Because no matter the angle, the most logical way to answer a request/ticket/email seems to use the drop-down list labeled "Reply", like the "Move" that lists all available queues for a transfer. But in our case, ticket locked or not to a particular user, this list remains empty (see screenshot).
Is this just due to our blunt stupidity, or is there indeed something to be corrected ?
We'd mainly like to be able to reply using info aT vd_dot_partipirate_punkt_ch , and not just otrs@localhost like done when forwarding a request.
Thanks in advance and best regards,
Gaël
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